SHIPPING POLICY
Anna Smeda Art LLC — annasmedaart.com
Last Updated: August 20, 2026
This Shipping Policy explains how Anna Smeda Art LLC (“Anna Smeda Art,” “we,” “us,” or “our”) processes and ships purchases made through annasmedaart.com (the “Website”).
By placing an order, you acknowledge this Shipping Policy as part of our Terms & Conditions.
1. Shipping Area
We currently ship only within the United States. We do not offer international shipping unless we agree to it in writing before an order is placed.
2. Order Processing
We generally process orders within 14 business days after payment is successfully completed. Business days are Monday through Friday, excluding federal holidays.
Processing time is separate from carrier transit time. Original artwork may require additional protective preparation, drying or curing time, custom packaging, or insurance arrangements. Any additional processing time stated on a product page becomes part of the estimated processing period for that item.
You will receive a shipment confirmation when your order ships or when a shipping label is created. Tracking information may take additional time to become active.
3. Shipping Charges
Standard shipping is free for orders delivered within the United States. We do not offer international shipping. No shipping fee will be added at checkout for standard shipping.
4. Carriers, Tracking, and Insurance
Orders are shipped through a carrier selected according to the artwork’s dimensions, value, destination, and packaging requirements. The selected carrier and available tracking information will be provided in your shipment confirmation when available.
Original artwork will be shipped with insurance based on its purchase value. A signature may be required for delivery of original artwork or other high-value orders. You are responsible for ensuring that someone is available to accept a shipment when a signature is required.
5. Delivery Estimates
Carrier delivery dates are estimates and are not guaranteed. Weather, holidays, carrier disruptions, labor disputes, incorrect addresses, security restrictions, and other circumstances outside our reasonable control may delay delivery.
If we cannot ship within the timeframe stated at the time of purchase, we will notify you and provide the option to consent to the delay or cancel the unshipped order for a full refund, as required by applicable law.
Delays caused by events beyond our reasonable control are addressed by the Force Majeure provision in our Terms & Conditions, which applies to shipping and fulfillment as well.
6. Shipping Address
You are responsible for providing a complete and accurate shipping address during checkout. Please review the address carefully before submitting your order.
If you notice an error, contact us immediately through the contact form on the Website. We cannot guarantee that an address can be changed after an order has been processed or shipped.
If a package is returned because of an incorrect or incomplete address, refusal of delivery, or failure to claim the package, you may be responsible for additional shipping costs before the order is resent. We will contact you before charging or arranging reshipment.
7. Damaged Packages or Artwork
Please inspect your order as soon as it arrives. If the package or artwork arrives damaged, contact us promptly, preferably within 48 hours of delivery, through the contact form on the Website.
To help us submit a carrier or insurance claim, please retain all artwork, packaging, labels, and shipping materials and provide:
● Your order number and contact information
● Clear photographs of the outer package and shipping label
● Clear photographs of the interior packaging
● Clear photographs showing the damage to the artwork or product
● A brief description of what happened
Do not discard the damaged item or packaging until we confirm that it is no longer needed for inspection or a claim.
After reviewing the documentation, we will explain the available resolution. Depending on the circumstances, we may offer an authorized repair, replacement when possible, reimbursement of repair costs approved by us in advance, or a refund.
8. Lost or Missing Shipments
If tracking does not update, a package appears lost, or an order has not arrived within a reasonable period after its estimated delivery date, please contact us through the Website. We will work with you and the carrier to investigate and, when applicable, submit a shipping or insurance claim.
If tracking shows that a package was delivered but you cannot locate it, first check the delivery area, household members, neighbors, building management, and any carrier delivery notice. Then contact the carrier and notify us promptly.
The outcome and timing of a lost-package claim may depend on the carrier’s investigation. If a covered shipment is confirmed lost, we will provide the appropriate resolution, which may include a refund or replacement when possible. An identical replacement cannot be guaranteed for original artwork.
9. Refused and Unclaimed Deliveries
Orders refused at delivery or left unclaimed may be returned to us by the carrier. After the item is safely returned and inspected, any refund or reshipment will be handled under our Returns & Refunds Policy. Original shipping charges and return-to-sender fees may be deducted when permitted by law, unless the refusal resulted from our error or confirmed shipping damage.
10. Returns and Refunds
This Shipping Policy should be read together with our Returns & Refunds Policy and Terms & Conditions. Returns, exchanges, cancellations, and refunds are governed by those policies.
11. Changes to This Policy
We may update this Shipping Policy when our shipping services, carriers, fulfillment practices, or legal obligations change. The revised policy will be posted on this page with a new “Last Updated” date.
Changes will not retroactively alter an order that was already accepted unless required by law or agreed to by both parties.
12. Contact Us
If you have questions about shipping or need help with an order, please contact:
Anna Smeda Art LLC
Website: annasmedaart.com
Contact: Please use the contact form available on the Website.