RETURNS & REFUNDS POLICY
Anna Smeda Art LLC — annasmedaart.com
Last Updated: August 20, 2026
This Returns & Refunds Policy applies to purchases made through annasmedaart.com (the “Website”) from Anna Smeda Art LLC (“Anna Smeda Art,” “we,” “us,” or “our”).
Please review this Policy carefully before making a purchase.
1. Original Artwork
All sales of original artwork are final.
Every original artwork is one of a kind. We do not accept returns or provide refunds for original artwork because of a change of mind.
Exceptions may apply if:
● The artwork arrives damaged
● You receive the wrong item
● The artwork differs materially from its Website listing
● We agree in writing to another resolution
● A return, refund, or other remedy is required by applicable law
Variations in brushwork, texture, surface, edges, materials, and other handmade characteristics are part of an original artwork and are not considered defects.
Colors may also appear differently depending on your screen, device, lighting, and display settings. Please review the description, dimensions, materials, and photographs carefully before purchasing. Contact us before placing your order if you have questions.
2. Prints
You may return an eligible print within 14 calendar days after delivery for a refund of its purchase price.
To qualify for a return:
● You must contact us within 14 calendar days after delivery
● The print must be unused, undamaged, and in its original condition
● The print must be returned in its original protective packaging
● You must follow the return instructions we provide
● The return must be shipped within seven calendar days after we authorize it
Do not send a return without contacting us first. We will provide the correct return address and shipping instructions.
Unless the return resulted from our error, confirmed shipping damage, or another circumstance for which we are legally responsible, you are responsible for return-shipping costs.
Personalized, altered, or commissioned prints are not eligible for change-of-mind returns.
3. Order Cancellations
Contact us immediately if you want to cancel an order.
We may approve a cancellation if the order has not entered processing, preparation, packaging, or shipment. We cannot guarantee that an order can be canceled after it has been submitted.
An order cannot be canceled after it has shipped. After shipment, eligible print returns are governed by Section 2. Original-artwork purchases remain final except as stated in Section 1.
Nothing in this section limits cancellation rights required by applicable law.
4. Damaged, Incorrect, or Materially Different Orders
Please inspect your order as soon as it arrives.
If artwork or another product arrives damaged, you receive the wrong item, or the item differs materially from its Website listing, contact us at hello@annasmedaart.com promptly, preferably within 48 hours after delivery.
Please provide:
● Your name and order number
● A description of the problem
● Clear photographs of the artwork or product
● Clear photographs of the outer shipping box
● Clear photographs of the shipping label
● Clear photographs of the interior packaging and packing materials
● Clear photographs showing the damage or other problem
Please keep the artwork or product and all original packaging until we confirm that they are no longer required. The item and packaging may be needed for a carrier or insurance claim.
After reviewing the information, we will explain the available resolution. Depending on the circumstances, this may include:
● Repair
● Reimbursement of reasonable repair expenses approved in advance
● Replacement, when possible
● Return and refund
● Another remedy agreed upon in writing
Because original artwork is one of a kind, an identical replacement may not be available.
Contacting us after 48 hours does not automatically eliminate rights that cannot legally be waived. However, delayed notice or discarded packaging may make it more difficult or impossible to document a carrier or insurance claim.
5. Return Shipping and Responsibility
Wait for our return instructions before sending anything back.
Unauthorized returns may be refused or delayed because artwork requires appropriate handling, packaging, insurance, and delivery arrangements.
When returning an original artwork under an approved exception, you must use appropriate protective packaging and a tracked and insured shipping service unless we provide different instructions.
For eligible print returns, use protective packaging and a tracked shipping service. We strongly recommend retaining the shipping receipt and tracking information until the return has been completed.
Unless we provide a prepaid return label or applicable law requires otherwise, a returned item remains your responsibility until it is delivered to the return address we provide.
We are not responsible for a return sent to an incorrect address or without following the provided instructions.
6. Shipping Charges
Original outbound shipping charges are generally nonrefundable.
Outbound or return-shipping charges may be refunded when:
● The return resulted from our error
● The item arrived with confirmed shipping damage
● We delivered the wrong item
● Applicable law requires reimbursement
● We agree otherwise in writing
If an order qualifies for free shipping, the actual original shipping expense will not be deducted from an approved change-of-mind print return unless that deduction was clearly disclosed before purchase and is permitted by law.
7. Commissions and Personalized Artwork
Commissioned and personalized artwork is created specifically for the customer and cannot be returned or refunded because of a change of mind.
Commission deposits are nonrefundable once work has begun because they reserve studio time and cover planning, materials, and work already performed.
The commission agreement or invoice may establish additional payment, approval, revision, cancellation, and delivery terms. Those specific written terms will apply together with this Policy.
If a commission arrives damaged, is the wrong item, or differs materially from the final written agreement, contact us promptly and provide the documentation described in Section 4.
If we cancel a commission before completing it, we will refund any payment for work or materials that we did not provide, unless a different arrangement is agreed upon in writing.
8. Refund Processing
Approved refunds will be issued to the original payment method.
For returned items, we will generally process the refund within 5–10 business days after the item is delivered to us and inspected.
For cancellations or claims that do not require a physical return, we will generally process the refund within 5–10 business days after approving it.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account. We do not control that processing time.
We will notify you if a refund is reduced because of an unauthorized return, missing components, damage occurring during return shipment, or another condition permitted by this Policy and applicable law.
9. Refused or Unclaimed Deliveries
Orders refused at delivery or left unclaimed may be returned to us by the carrier.
After the item is safely returned and inspected, we will determine whether a refund or reshipment is available. Original shipping charges, return-to-sender fees, and additional reshipping costs may be deducted or charged when permitted by law, unless the refusal resulted from our error or confirmed shipping damage.
Original-artwork purchases remain subject to the final-sale terms in Section 1.
10. Legal Rights
Nothing in this Policy limits, excludes, or replaces consumer rights or remedies that cannot legally be waived.
11. Contact Us
For return, refund, cancellation, or damaged-order questions, please contact:
Anna Smeda Art LLC
Email: hello@annasmedaart.com
Website: annasmedaart.com
Contact form: Available through the Website